Delivery Information

Shipping & Handling

Package

The products will be packed in the wooden crates as suggested in the above pictures. We are very careful of packing each one of the products to ensure buyer get everything in the best condition. 

 

Dispatch Location

We will ship out our products from Hong Kong by courier or sea. We can use whatever shipping services according to customer's requirement. Please contac us at info@hansenc.com if you required any other personalised services regarding your order.

Lead Time

We give lead-time estimation to each of product we sell. Customers can check “Availability” and “Out Of Stock Status” to obtain further information. We will e-mail our customers immediately with an updated lead time if the items they order are out of stock or can take a longer to ship.

Generally speaking, we can deliver products to customers in different regions within the timeline listed below:

 

Customer Location

Lead-time

UK

7-9 Days

Europe

7-9 Days

USA (48 continental states)

7-9 Days

Canada

7-9 Days

Mexico

7-9 Days

Australia

7-9 Days

New Zealand

7-9 Days

South East Asia

7-9 Days

South Asia

9-12 Days

South America

9-12 Days

Africa

9-12 Days

 

Import Duties and Taxes

We are not responsible for any possible brokerages, duties or taxes customer's state, region, or country applies.

 

Free Shipping

We offer free ground shipping to any orders that is more than US$200. Customers whose order value is lower than this limit may bear extra cost for shipping.

 

Couriers We Use

Our preferred carriers are DHL, UPS, EMS, Fedex. For most orders we will SGEMS which provides delivery to your doorstep. However, the local delivery in customer's country will be made by the local courier partners. Please find the local carrier in your country as follows( You can use the tracking number provided to follow the updates),

 

United States of America United States Postal Service/EMS United States Postal Service/EMS
Canada                   Xpresspost - Canada Post Xpresspost - Canada Post
Brazil                       Correios do Brasil                Correios do Brasil
Austria Oesterreichische Post AG
 
Canada                 Xpresspost - Canada Post Xpresspost - Canada Post
Australia                Australia Post                     Australia Post
UK                 Parcelforce              Parcelforce Worldwide home

 

 

Other countries can be found at http://www.ems.post/operators